Privacy Policy
Last updated: December 14, 2024
1. Introduction
Garrison Wills & Trusts Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website garrisonwills.co.uk or use our services.
2. Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact details (email address, phone number, postal address)
- Date of birth and nationality
- Financial information related to estate planning
- Information about family members and beneficiaries
- Details about assets, property, and financial affairs
- Any other information you choose to provide when using our services
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide estate planning services including will writing and lasting powers of attorney
- Communicate with you about our services
- Process your instructions and draft legal documents
- Comply with legal and regulatory requirements
- Improve our website and services
- Send you marketing communications (with your consent)
- Prevent fraud and enhance security
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract Performance: To fulfill our obligations in providing estate planning services
- Legitimate Interests: To operate our business and improve our services
- Legal Obligation: To comply with legal and regulatory requirements
- Consent: For marketing communications and certain data processing activities
5. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party companies that help us operate our business (e.g., IT services, payment processors)
- Legal and Regulatory Authorities: When required by law or to protect our rights
- Office of the Public Guardian: When registering lasting powers of attorney
- Professional Advisors: Lawyers, accountants, and consultants as needed
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- Secure data encryption
- Regular security assessments
- Access controls and authentication
- Staff training on data protection
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (minimum 6 years for will writing records)
- Resolve disputes and enforce agreements
8. Your Rights
Under UK GDPR, you have the following rights:
- Right of Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data (subject to legal requirements)
- Right to Restrict Processing: Request limitation of data processing
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent for data processing at any time
To exercise these rights, please contact us at info@garrisonwills.co.uk
9. Cookies
Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more information, see our Cookie Policy.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Garrison Wills & Trusts Ltd
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
Email: info@garrisonwills.co.uk
Phone: [To be added]
14. Data Protection Officer
For data protection queries, you can contact our Data Protection Officer at: info@garrisonwills.co.uk
15. Complaints
If you believe we have not handled your personal information correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk